'SO STRANGE AND SO BEAUTIFUL BETWEEN MIRACLE AND DISASTER IS WHERE WE LIVE' T-shirt (unisex)

Shipping

When will I receive my order?

Shipping times will depend on your location, although you can estimate them as follows: 

• Catalonia and the Spanish mainland: 3-8 business days*
• Europe: 5-7 business days*
• USA: 3-4 business days*
• Australia: 2-14 business days*
• Japan: 4-8 business days*
• International (other): 10-20 business days*

*IMPORTANT: The shipping times we provide are estimates and may vary depending on the type of product, its availability in stock, and the courier service. However, we will do our best to ensure you receive your order as soon as possible.

During periods of high demand, such as Christmas or Black Friday, shipping times may be longer than usual.

👉 It is very important to enter all shipping details correctly, including any additional instructions that will help facilitate delivery. We also recommend adding your phone number, as it may be useful for the courier service in case of any issues.

Once you place your order, you will receive an email or text message confirmation. When we ship your order, you will receive a notification with all the information needed to track it.

Where is my order shipped from?

For orders within Catalonia, the Spanish mainland, and Europe, the product is primarily produced in Catalonia and therefore shipped from there. However, depending on availability, certain products, colors, or sizes may be produced at one of our other international centers.

For international orders, and to reduce shipping times as well as the product's travel distance, we produce from other centers around the world, always using the same supplier. By reducing the product's travel distance, we make more optimal use of mobility resources as part of a more environmentally sustainable process.

Will I have to pay customs fees for my order?

International orders, especially those involving intercontinental shipping, may be subject to additional customs management fees. These fees are determined by the local customs agency and are beyond our control. Since customs policies vary by country, we recommend checking with local authorities in advance to obtain accurate information about any possible additional charges.

My order should have arrived by now, but I still haven't received it. What should I do?

Before contacting us, please help us by following these steps: 

Check your order confirmation email to make sure the shipping address is correct and complete.

Contact your local post office to ask if they have any information about the order.

Ask your neighbors if they received the package on your behalf or if the courier was able to leave it with them.

If the shipping address you entered is correct and the order has not arrived at the local post office or with any nearby neighbors, contact us via the form, providing your order number. We will carry out the necessary investigation to ensure proper delivery and work to make sure you receive your order as soon as possible.

If the address provided contains an error, you can request that the product be shipped again. In this case—and if the order is in transit or cannot be retrieved for this reason—the shipping costs will be the responsibility of the customer.

Tip: To ensure successful delivery, it is important to enter the address completely and accurately, including all relevant details (such as the floor, apartment number, stairs, etc.). We also recommend adding an email address and mobile phone number to make it easier to contact you in case of any issues.

How can I track my order?

If the shipping method includes tracking, you will receive a link via email once your order has been shipped. If you have any other questions about shipping, contact us via the form.

Exchanges and returns

What is your return policy?

If the product you received does not match what you ordered or has any defects, you can request a return or exchange. We are committed to resolving any issues of this type quickly and easily. Simply contact us, and we will do our best to offer you a satisfactory solution.

I received the wrong or damaged product. What should I do?

We are sorry that your product arrived damaged. To resolve this as quickly as possible, contact us via the form no later than one week after receiving the product, including images of the damaged product, your order number, and any other relevant details. We will contact you with a solution as soon as possible!

Do you offer refunds?

Yes, we issue refunds in cases where the product arrives damaged or incorrect. If you are in this situation, contact us via the form and attach some images of the affected product. Once we receive the information, we will process the return as soon as possible and refund the corresponding amount.

Can I exchange a product for a different size or color?

At this time, we do not offer size or color exchanges. We understand that choosing the right size can raise questions, which is why we provide a detailed size guide in the description of each product. If you need any help, we will be happy to assist you!